Troubleshooting PrintWise Problems PrintWise Software Your device must use MU Secure Wi-Fi, the wired network in Non-Residence hall location, or VPN to connect to PrintWise software. If you are in the Residence hall, using a wired connection, you will need to be connected to the VPN. Paper Jams If a paper jam occurs while your job prints, don't turn off the printer. The printer will re-print your job once the jam has been cleared. PrintWise won't charge you for the lost page or pages. "Load Paper" Message If the printer displays "Load Paper" and the System Monitor icon is flashing, press the System Monitor icon. Confirm that the printer has paper. If the printer doesn't have paper, contact the support person listed on the machine. If the printer has paper, your document may be a custom size. Select "Letter paper" to print your document. Students: Print Quality Issues If your PrintWise output is significantly smudged, faded, streaked, spotty, or creased, you can request a refund. Email Print Jobs Not Showing Up Emailing print jobs to Printwise@marquette.edu will only work from Marquette email accounts. They will not work from other email addresses. Getting Help Direct questions about PrintWise to TechSquad@marquette.edu Report a PrintWise issue Report a PrintWise software issue Report a PrintWise multi-function device (printer/copier) issue